EMPLOYMENT OPPORTUNITIES
To gain employment in the Customer Service field, you will need to be able to produce a variety of business documentation to meet company demands. Good communication skills along with accurate skills in information technology are also essential for today's working environment.
This course is intended to help you prepare and progress to employment of more than 16 hrs per week in a wide variety of jobs that are constantly being advertised for the Local Employment Partnerships
THE COURSE
Key elements of the course are:
JOB SEARCH
COURSE LENGTH
The length of the course is up to a total of 26 weeks, which can include a work Trial.
QUALIFICATION
The units for this course will be accredited according to national standards
using a variety of awarding bodies & will be customised to meet individual employer’s needs
in order to maximise the likelihood of employment for the trainee.
APPLICATION & ENTRY.
You will need to apply for this course through your Disability Employment Adviser
and to attend a pre-entry interview at the College in which we will discuss your:
Pre-application assessments can be provided through your DEA and can be accessed using this website...tip
To gain employment in the Customer Service field, you will need to be able to produce a variety of business documentation to meet company demands. Good communication skills along with accurate skills in information technology are also essential for today's working environment.
This course is intended to help you prepare and progress to employment of more than 16 hrs per week in a wide variety of jobs that are constantly being advertised for the Local Employment Partnerships
THE COURSE
Key elements of the course are:
- Confidence Building
- Team work
- Personal Effectiveness/Assertiveness
- Cognitive Techniques/Anxiety Management
- Marketing/Telesales and Quality
- Call/Contact Centre Awareness/Training
-
IT Skills
- Keyboard Training
- Data Entry Training
- Word Processing*
- Database*
- Spreadsheets*
*for IT literate candidates
- Customer Services
- Understand Customer Relations
- Creating and Maintaining Business Relationships
- Legislation
- Security in the workplace
- Good Housekeeping/safety procedures in the workplace
- Telephone Technique
- Methods of Communication
- Telecommunications
- Filing
- Reception
- Reprographics
- Job Search Techniques
-
Skills for Life Qualifications & Examinations
- Literacy – Level1 – Level 2
- Numeracy – L1/L2
- English for Office Skills L2
JOB SEARCH
- CV presentation/preparatio n
- Identifying Jobs – internet, newspapers etc
- Completing application forms
- Letters :–
- Letter of application
- Letter regarding any possible vacancies
- Letter requesting references
- Letter of acceptance
- Letter of refusal
- Letter of resignation
- Interview technique
- Mock interviews
COURSE LENGTH
The length of the course is up to a total of 26 weeks, which can include a work Trial.
QUALIFICATION
The units for this course will be accredited according to national standards
using a variety of awarding bodies & will be customised to meet individual employer’s needs
in order to maximise the likelihood of employment for the trainee.
APPLICATION & ENTRY.
You will need to apply for this course through your Disability Employment Adviser
and to attend a pre-entry interview at the College in which we will discuss your:
- Motivation.
- Whether your work expectations are realistic in relation to actual job vacancies, salary level/benefit implications, travel-to-work and disability.
Pre-application assessments can be provided through your DEA and can be accessed using this website...tip
